Booking, check-in & check-out
- Bookings are valid once confirmed in writing by the hotel
- Check-in from 14.00 on the day of arrival
- Early check-in where possible at an additional charge of €25 per adult including breakfast (children free)
- Late check-in: please inform us when booking if you intend to arrive later than 20.00
- Check-out until 11.00 on day of departure
- At an additional charge of 18€ per adult (children free) it is possible to use the Spa until 18:00, including lunch and afternoon snacks
- Late check-out where possible until 18.00 at an additional charge of €50 per adult (children free) including use of room and day spa, lunch and afternoon snacks
Cancellations
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
- Cancellation until 21 days before arrival - free of charge
- Cancellation from 20 to 10 days before arrival - The deposit will be retained
- Cancellation 9 to 3 days before arrival - 60% of the total amount minus the deposit
- Cancellation from 2 days before arrival, no show, late arrival, early departure - 80% of the total amount minus the deposit
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)
Special Cancellation Policy due to Covid19
Bookings for December 2020 until march 2022 can be cancelled due to Covid19 related reasons (travel ban, illness) until 72h before arrival without any additional charges.
The deposit will be refunded as voucher with three years of validity
Special Cancellation Policy due to Covid19
Bookings for December 2020 until march 2022 can be cancelled due to Covid19 related reasons (travel ban, illness) until 72h before arrival without any additional charges.
The deposit will be refunded as voucher with three years of validity
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Opening hours
- Spa area: daily from 12 noon to 19.30
- Beauty area: daily from 08.30 to 19.00
- Gym: daily from 08.00 to 19.30
- Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
- Youth club: daily from 10.00 to 22.00
- Indoor pool: daily from 07.00 to 19.30
- Outdoor pool: daily from 08.00 to 19.30