Arrival, cancellations and other matters

Useful information for your holiday at the Hotel Engel

Booking, check-in & check-out
  • The reservation is only valid after receiving a written confirmation from the hotel and payment of the required deposit.
  • Check-in from 3 PM on the day of arrival.
  • Early check-in: Includes breakfast and access to the spa area for an additional charge of €35 per adult (children up to 7 years free, up to 14 years 50% discount). Rooms available before 3 PM subject to availability.
  • Late check-in: Please inform at the time of booking if arriving after 8 PM.
  • Check-out by 11 AM on the day of departure.
  • Late check-out: Includes access to the spa area, lunch, and afternoon tea time for an additional charge of €35 per adult (children up to 7 years free, up to 14 years 50% discount).
    Subject to availability, late check-out with room for an additional €75 per room.
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation until 21 days before arrival - free of charge
  • Cancellation from 20 to 10 days before arrival - The deposit will be retained
  • Cancellation 9 to 3 days before arrival - 60% of the total amount minus the deposit
  • Cancellation from 2 days before arrival, no show, late arrival - 80% of the total amount minus the deposit
  • Early departure - 80% of the nights not stayed and booked.
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)

In order to be covered against possible cancellation costs, we recommend taking out travel insurance. For example, the Europäische Reiseversicherung, which you can take out directly via this link.

Travel insurance
What if something comes up?
Cover yourself by booking a travel insurance the easy way, together with your holiday booking.

Our colleagues from the reservations office will be happy to advice you!
  • The following surcharges are payable for single occupancy of rooms and suites: double room: €29.00; Sun suite: €39.00; Garden of Eden suite: €49.00
  • Room service: €5.00 supplement; Breakfast 10,00 €; Dinner 20,00 €.
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:

Raiffeisenkasse Schlern-Rosengarten

Payment by bank transfer:
Please note that final invoices to be settled via bank transfer must be received in our account before departure. For standard transfers, we recommend a transfer period of three days, and for instant transfers, one day before the scheduled departure. Please also take into account any public holidays.

  • Dogs – but not all breeds - are welcome upon request
  • Dog blanket and food bowl can be provided
  • Charge for dogs of €25 per day, excluding food
  • Dogs are not permitted in the dining room nor in public areas
  • Dog owners shall be liable for any damage to furnishings
Opening hours
  • Spa area: Relaxation room, Kneipp pool and infrared loungers from 10am to 7.30pm;
    bio sauna and Turkish bath from 12pm to 7.30pm; Finnish sauna from 3pm to 7.30pm.
  • Beauty area: daily from 9.00 am to 7 pm.
  • Gym: daily from 8:00 am to 7:30 pm.
  • Happy Club: 60 hours per week; during school holidays from 9:00 to 21:00.
  • Youth club: Every day from 10:00 to 22:00 ( Care during school holidays).
  • Indoor pool: Daily day from 7:00am to 7:30pm.
  • Outdoor pool: Daily from 7:00 am to 7:30 pm (In winter from 7:00 am to 10:00 am and from 3:00 pm to 7:30 pm).
Are you travelling by train, bus or plane? We will gladly pick you up at the train station in Bolzano or at the airports in Bolzano, Innsbruck, Verona.
Bolzano train station...50€
Bolzano Airport...60€
Innsbruck Airport...170€
Verona Airport...170€

Other transfers available upon request...
  • We will of course serve vegetarian, vegan, lactose- or gluten-free meals – please inform us of your wishes before arrival
  • The award-winning Johannesstube restaurant is our culinary top tip: hotel guests (with gourmet board) receive a €15 bonus per person, reservation recommended
The sooner you tell us of your desired treatments the easier it is to book the appropriate specialists and appointments.
More information
  • Free Wi-Fi in every room
  • Newspapers can be ordered upon request (extra cost)
  • The hotel library has an extensive range of reading material
  • Reader's room with daily newspapers
Healthy food, healthy sleep, healthy wellness treatments: the Hotel Engel offers a comprehensive health programme that combines pleasure with physical and mental wellbeing. More details upon request.
Make a request here