Booking, check-in & check-out
- Bookings are valid once confirmed in writing by the hotel
- Check-in from 14.00 on the day of arrival
- Early check-in where possible at an additional charge of €25 per adult including breakfast (children uner 14 years free)
- Late check-in: please inform us when booking if you intend to arrive later than 20.00
- Check-out until 11.00 on day of departure
- At an additional charge of 25€ per adult (children uner 14 years free) it is possible to use the Spa until 18:00, including lunch and afternoon snacks
- Late check-out where possible until 18.00 at an additional charge of €50 per adult (children uner 14 years free) including use of room and day spa, lunch and afternoon snacks
Cancellations
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
- Cancellation until 21 days before arrival - free of charge
- Cancellation from 20 to 10 days before arrival - The deposit will be retained
- Cancellation 9 to 3 days before arrival - 60% of the total amount minus the deposit
- Cancellation from 2 days before arrival, no show, late arrival - 80% of the total amount minus the deposit
- Eary departure - 80% of the remaining amount minus the deposit
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)
In order to be covered against possible cancellation costs, we recommend taking out travel insurance. For example, the Europäische Reiseversicherung, which you can take out directly via this link.
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:
Raiffeisenkasse Schlern-Rosengarten
IT74Z0806558650000306316182
BIC: RZSBIT21610
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:
Raiffeisenkasse Schlern-Rosengarten
IT74Z0806558650000306316182
BIC: RZSBIT21610
Opening hours
- Spa area: daily from 12 noon to 19.30
- Beauty area: daily from 9:00 to 19.00
- Gym: daily from 08.00 to 19.30
- Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
- Youth club: daily from 10.00 to 22.00
- Indoor pool: daily from 07.00 to 19.30
- Outdoor pool: daily from 07.00 to 19.30 (Winter from 7.00 to 10.00 and from 15.00 to 19.00)
Transfers
Are you travelling by train, bus or plane? We will gladly pick you up at the train station in Bolzano or at the airports in Bolzano, Innsbruck, Munich, Verona, Venice, Bergamo and Milan.
Bolzano train station...40€
Bolzano Airport...50€
Bolzano Airport...50€
Innsbruck Airport...150€
Verona Airport...150€
Bergamo Airport...280€
Milan all airports...320€
Venice Airport...320€
Munich Airport...320€