Booking, check-in & check-out
- Bookings are valid once confirmed in writing by the hotel
- Check-in from 14.00 on the day of arrival
- Early check-in where possible at an additional charge of €25 per adult including breakfast (children free)
- Late check-in: please inform us when booking if you intend to arrive later than 20.00
- Check-out until 11.00 on day of departure
- Late check-out where possible until 18.00 at an additional charge of €25 per adult (children free) including use of room and day spa
Cancellations
- for bookings cancelled at least three weeks prior to arrival, 20% of the booked services
- for bookings cancelled 20 to 10 days prior to arrival, 30% of the booked services
- for bookings cancelled 9 to 3 days prior to arrival, 60% of the booked services
- for bookings cancelled 2 days or early departure, no show, 80% of the booked services
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Opening hours
- Spa area: daily from 12 noon to 19.30
- Beauty area: daily from 08.30 to 19.00
- Gym: daily from 08.00 to 19.30
- Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
- Youth club: daily from 10.00 to 22.00
- Indoor pool: daily from 07.00 to 19.30
- Outdoor pool: daily from 08.00 to 19.30