Arrival, cancellations and other matters

Useful information for your holiday at the Hotel Engel

Booking, check-in & check-out
  • Bookings are valid once confirmed in writing by the hotel
  • Check-in from 14.00 on the day of arrival
  • Early check-in where possible at an additional charge of €25 per adult including breakfast (children free)
  • Late check-in: please inform us when booking if you intend to arrive later than 20.00
  • Check-out until 11.00 on day of departure
  • At an additional charge of 18€ per adult (children free) it is possible to use the Spa until 18:00, including lunch and afternoon snacks
  • Late check-out where possible until 18.00 at an additional charge of €50 per adult (children free) including use of room and day spa, lunch and afternoon snacks
Cancellations
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation until 21 days before arrival - free of charge
  • Cancellation from 20 to 10 days before arrival - The deposit will be retained
  • Cancellation 9 to 3 days before arrival - 60% of the total amount minus the deposit
  • Cancellation from 2 days before arrival, no show, late arrival, early departure - 80% of the total amount minus the deposit
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)

Special Cancellation Policy due to Covid19

Bookings for September 2020 until March 2021 can be cancelled due to Covid19 related reasons (travel ban, illness) until 72h before arrival without any additional charges.
Booking for November and December can be cancelled due to Covid19 related reasons (travel ban, illness) until 14 days before arrival without any additional charges.
The deposit will be refunded as voucher with three years of validity
Surcharges and discounts
  • The following surcharges are payable for single occupancy of rooms and suites: double room: €29.00; Sun suite: €39.00; Garden of Eden suite: €49.00
  • Room service: €5.00 supplement
  • Room with breakfast (no gourmet half-board): €10 off price
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Pets
  • Dogs – but not all breeds - are welcome upon request
  • Dog blanket and food bowl can be provided
  • Charge for dogs of €25 per day, excluding food
  • Dogs are not permitted in the dining room nor in public areas
  • Dog owners shall be liable for any damage to furnishings
Opening hours
  • Spa area: daily from 12 noon to 19.30
  • Beauty area: daily from 08.30 to 19.00
  • Gym: daily from 08.00 to 19.30
  • Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
  • Youth club: daily from 10.00 to 22.00
  • Indoor pool: daily from 07.00 to 19.30
  • Outdoor pool: daily from 08.00 to 19.30
Cuisine
  • We will of course serve vegetarian, vegan, lactose- or gluten-free meals – please inform us of your wishes upon arrival
  • The award-winning Johannesstube restaurant is our culinary top tip: hotel guests receive a €15 bonus per person, reservation recommended
Treatments
The sooner you tell us of your desired treatments the easier it is to book the appropriate specialists and appointments.
More information
  • Free Wi-Fi in every room
  • Newspapers can be ordered upon request
  • The hotel library has an extensive range of reading material and newspapers
Health
Healthy food, healthy sleep, healthy wellness treatments: the Hotel Engel offers a comprehensive health programme that combines pleasure with physical and mental wellbeing. More details upon request.
Make a request here
This website uses cookies. The use of cookies is regulated in European Directive 2009/136/EC (E-Privacy). We also use the Facebook pixel and Remarketing technologies from Google. By clicking on "OK" you agree. To protect your privacy, you can customize your preference management regarding online advertising in the current browser here. To stop third-party tracking technologies used on this website from using your information for personalized online advertising, click "Opt-Out".