Arrival, cancellations and other matters

Useful information for your holiday at the Hotel Engel

Booking, check-in & check-out
  • Bookings are valid once confirmed in writing by the hotel
  • Check-in from 15.00 on the day of arrival
  • Early check-in where possible at an additional charge of €25 per adult including breakfast (children uner 14 years free)
  • Late check-in: please inform us when booking if you intend to arrive later than 20.00
  • Check-out until 11.00 on day of departure
  • At an additional charge of 25€ per adult (children uner 14 years free) it is possible to use the Spa until 18:00, including lunch and afternoon snacks
  • Late check-out where possible until 18.00 at an additional charge of €50 per adult (children uner 14 years free) including use of room and day spa, lunch and afternoon snacks
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation until 21 days before arrival - free of charge
  • Cancellation from 20 to 10 days before arrival - The deposit will be retained
  • Cancellation 9 to 3 days before arrival - 60% of the total amount minus the deposit
  • Cancellation from 2 days before arrival, no show, late arrival - 80% of the total amount minus the deposit
  • Eary departure - 80% of the remaining amount minus the deposit
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)

In order to be covered against possible cancellation costs, we recommend taking out travel insurance. For example, the Europäische Reiseversicherung, which you can take out directly via this link.

Travel insurance
What if something comes up?
Cover yourself by booking a travel insurance the easy way, together with your holiday booking.

Our colleagues from the reservations office will be happy to advice you!
Surcharges and discounts
  • The following surcharges are payable for single occupancy of rooms and suites: double room: €29.00; Sun suite: €39.00; Garden of Eden suite: €49.00
  • Room service: €5.00 supplement
  • Room with breakfast (no gourmet half-board): €23 off price
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:

Raiffeisenkasse Schlern-Rosengarten

  • Dogs – but not all breeds - are welcome upon request
  • Dog blanket and food bowl can be provided
  • Charge for dogs of €25 per day, excluding food
  • Dogs are not permitted in the dining room nor in public areas
  • Dog owners shall be liable for any damage to furnishings
Opening hours
  • Spa area: daily from 12 noon to 19.30
  • Beauty area: daily from 9:00 to 19.00
  • Gym: daily from 08.00 to 19.30
  • Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
  • Youth club: daily from 10.00 to 22.00
  • Indoor pool: daily from 07.00 to 19.30
  • Outdoor pool: daily from 07.00 to 19.30 (Winter from 7.00 to 10.00 and from 15.00 to 19.00)
Are you travelling by train, bus or plane? We will gladly pick you up at the train station in Bolzano or at the airports in Bolzano, Innsbruck, Munich, Verona, Venice, Bergamo and Milan.
Bolzano train station...40€
Bolzano Airport...50€
Innsbruck Airport...150€
Verona Airport...150€
Bergamo Airport...280€
Milan all airports...320€
Venice Airport...320€
Munich Airport...320€
  • We will of course serve vegetarian, vegan, lactose- or gluten-free meals – please inform us of your wishes upon arrival
  • The award-winning Johannesstube restaurant is our culinary top tip: hotel guests (with gourmet board) receive a €15 bonus per person, reservation recommended
The sooner you tell us of your desired treatments the easier it is to book the appropriate specialists and appointments.
More information
  • Free Wi-Fi in every room
  • Newspapers can be ordered upon request
  • The hotel library has an extensive range of reading material
  • Reader's room with daily newspapers
Healthy food, healthy sleep, healthy wellness treatments: the Hotel Engel offers a comprehensive health programme that combines pleasure with physical and mental wellbeing. More details upon request.
Make a request here