Arrival, cancellations and other matters

Useful information for your holiday at the Hotel Engel

Booking, check-in & check-out
  • Bookings are valid once confirmed in writing by the hotel
  • Check-in from 14.00 on the day of arrival
  • Early check-in where possible at an additional charge of €25 per adult including breakfast (children free)
  • Late check-in: please inform us when booking if you intend to arrive later than 20.00
  • Check-out until 11.00 on day of departure
  • Late check-out where possible until 18.00 at an additional charge of €25 per adult (children free) including use of room and day spa
Cancellations
  • for bookings cancelled at least three weeks prior to arrival, the advance will be returned
  • for bookings cancelled 20 to 10 days prior to arrival, 30% of the booked services
  • for bookings cancelled 9 to 3 days prior to arrival, 60% of the booked services
  • for bookings cancelled 2 days or early departure, no show, 80% of the booked services
Surcharges and discounts
  • The following surcharges are payable for single occupancy of rooms and suites: double room: €29.00; Sun suite: €39.00; Garden of Eden suite: €49.00
  • Room service: €5.00 supplement
  • Room with breakfast (no gourmet half-board): €10 off price
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash or by debit card: we also accept credit cards (Visa, Mastercard)
Please make transfers or payments to the following account:
Sparkasse Bozen AG
IBAN: IT60 K060 4511 6160 0000 7300 115
SWIFT CODE: CRBZIT2B053
Pets
  • Dogs – but not all breeds - are welcome upon request
  • Dog blanket and food bowl can be provided
  • Charge for dogs of €25 per day, excluding food
  • Dogs are not permitted in the dining room nor in public areas
  • Dog owners shall be liable for any damage to furnishings
Opening hours
  • Spa area: daily from 12 noon to 19.30
  • Beauty area: daily from 08.30 to 19.00
  • Gym: daily from 08.00 to 19.30
  • Toby’s mini club: daily from 14.00 to 22.00, from 09.00 to 22.00 during school holidays
  • Youth club: daily from 10.00 to 22.00
  • Indoor pool: daily from 07.00 to 19.30
  • Outdoor pool: daily from 08.00 to 19.30
Cuisine
  • We will of course serve vegetarian, vegan, lactose- or gluten-free meals – please inform us of your wishes upon arrival
  • The award-winning Johannesstube restaurant is our culinary top tip: hotel guests receive a €15 bonus per person, reservation recommended
Treatments
The sooner you tell us of your desired treatments the easier it is to book the appropriate specialists and appointments.
More information
  • Free Wi-Fi in every room
  • Newspapers can be ordered upon request
  • The hotel library has an extensive range of reading material and newspapers
Health
Healthy food, healthy sleep, healthy wellness treatments: the Hotel Engel offers a comprehensive health programme that combines pleasure with physical and mental wellbeing. More details upon request.
Make a request here
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