Booking, check-in & check-out
- The reservation is only valid after receiving a written confirmation from the hotel and payment of the required deposit.
- Check-in from 3 PM on the day of arrival.
- Early check-in: Includes breakfast and access to the spa area for an additional charge of €35 per adult (children up to 7 years free, up to 14 years 50% discount). Rooms available before 3 PM subject to availability.
- Late check-in: Please inform at the time of booking if arriving after 8 PM.
- Check-out by 11 AM on the day of departure.
- Late check-out: Includes access to the spa area, lunch, and afternoon tea time for an additional charge of €35 per adult (children up to 7 years free, up to 15,9 years 50% discount).
Subject to availability, late check-out with room for an additional €75 per room.
Cancellations
The reservation is valid only after receiving written confirmation from the hotel and payment of the required deposit. However, if the reservation is made within less than three days prior to the arrival date, the booking is valid regardless of the deposit payment. In this case, the written booking confirmation from the hotel is sufficient.
Rebookings made less than 14 days before the originally booked arrival date, or rebookings involving a reduction in the length of stay, are subject to the standard cancellation conditions.
A second rebooking is not possible. In this case, the standard cancellation conditions apply; at least 30% of the total booking amount will be charged, even if the cancellation occurs more than 20 days before the originally booked arrival date.
There is no right of withdrawal as defined by the Consumer Protection Code – however, we grant you the following cancellation terms:
- Cancellation up to 21 days before arrival: free of charge;
- Cancellation from 20 to 10 days before arrival: the deposit (30% of the total stay) will be retained;
- Cancellation from 9 to 3 days before arrival: 60% of the booked amount will be charged;
- Cancellation from 2 days before arrival, no-show or late arrival: 80% of the booked amount will be charged;
- Early departure: 80% of the cost of unused nights will be charged;
- Rebooking: reservations can be rebooked free of charge up to 14 days before arrival.
Notification pursuant to Part III, Title III, Section I of the Consumer Protection Code (Legislative Decree No. 206/2005)
Rebookings:
A reservation can be rebooked once, free of charge, up to 14 days prior to the originally booked arrival date, provided that the length of stay remains unchanged. The new arrival date must fall within 60 days of the originally booked arrival date. The stay price will be adjusted according to the applicable seasonal rates for the new period.Rebookings made less than 14 days before the originally booked arrival date, or rebookings involving a reduction in the length of stay, are subject to the standard cancellation conditions.
A second rebooking is not possible. In this case, the standard cancellation conditions apply; at least 30% of the total booking amount will be charged, even if the cancellation occurs more than 20 days before the originally booked arrival date.
Payment
Hotel bills can be paid on request on the eve of departure: cash desk is open until 21.30
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:
Raiffeisenkasse Schlern-Rosengarten
Engel Management GmbH
IT74Z0806558650000306316182
BIC: RZSBIT21610
Payment by bank transfer:
Please note that final invoices to be settled via bank transfer must be received in our account before departure. For standard transfers, we recommend a transfer period of three days, and for instant transfers, one day before the scheduled departure. Please also take into account any public holidays.
Payment is preferred in cash (up to the legal limit) or by debit card. We also accept credit cards (Visa, Mastercard, American Express)
Please make transfers or payments to the following account:
Raiffeisenkasse Schlern-Rosengarten
Engel Management GmbH
IT74Z0806558650000306316182
BIC: RZSBIT21610
Payment by bank transfer:
Please note that final invoices to be settled via bank transfer must be received in our account before departure. For standard transfers, we recommend a transfer period of three days, and for instant transfers, one day before the scheduled departure. Please also take into account any public holidays.
Opening hours
- Spa area: Relaxation room, Kneipp pool and infrared loungers from 10am to 7.30pm;
bio sauna and Turkish bath from 12pm to 7.30pm; Finnish sauna from 3pm to 7.30pm. - Beauty area: daily from 9.00 am to 7 pm.
- Gym: daily from 8:00 am to 7:30 pm.
- Happy Club: 60 hours per week; during school holidays from 9:00 to 21:00.
- Youth club: Every day from 10:00 to 22:00 ( Care during school holidays).
- Indoor pool: Daily day from 7:00am to 7:30pm.
- Outdoor pool: Daily from 7:00 am to 7:30 pm (In winter from 7:00 am to 10:00 am and from 3:00 pm to 7:30 pm).